Refunds and Returns
Returns policy
Return of items
Our ‘no quibble’ returns policy allows for an item to be returned for a refund. To qualify the item in question must be returned to Sandafayre within 28 days of receipt by the buyer in ‘as sold’ condition and presentation. Kindly inform us of the reason for returning the item so any errors by us will not be repeated if it is re-offered. The reason for returning will not be used as a cause not to issue a refund.
Refund processing time
The amount of time it takes for the customer to receive a refund is 3 days from the date SF Stamps receive the return.
Returns from overseas
Returned items from overseas to qualify for a refund must be returned by airmail or carrier and have “RETURNED GOODS/VALUE £” clearly marked on the outside of the package together with VAT number GB696233212. Also add the Tariff code/HS code for philatelic material which is 97040000. If possible a phone call or email should precede the return.
Returns from the EU
Returned items from EU countries must be sent by airmail or registered mail and have ‘RETURNED GOODS’ clearly marked on the outside of the package together with EORI number GB696233212000. Also add the Tariff code/HS code for philatelic material which is 97040000. Please include a note stating your name, the lot number(s) and the reason for return. If possible a phone call or email should precede the return.
Any disputes
Any dispute as to the meaning or operating of these terms and conditions shall be determined conclusively by Sandafayre (Holdings) Ltd., Egerton Court, Haig Road, Parkgate, Knutsford, Cheshire, WA16 8DX, United Kingdom.